Delivery & Return

Delivery pricing and times

Home & Cook aims to provide a fast & prompt service on all orders. You should receive your goods within 3-8 working days.

Postage and packing (Ireland only)

POST FREE for standard delivery on all order over €56.90.

Delivery Address

We are only able to ship to mainland Republic of Ireland addresses. Orders requiring shipment outside of these areas will not be processed and payment will not be taken.

You can stipulate a separate shipping address for your order.

Mainland Republic of Ireland

We are unable to make weekend deliveries so orders placed before 12pm midday Friday will be delivered the following Monday and orders placed after 12pm midday Friday will be delivered the following Tuesday.

Late delivery

If for some reason your goods have not arrived within 10 working days, please contact our Customer Services or call our Helpline: 01 677 4003.
We take care to deliver goods within the estimated timescales, however delays do occasionally happen due to unforeseen factors and we apologise for any inconvenience this may cause.

Order tracking and history

You can track the progress of your order via the ‘My Account’ section of the web-site.

If you have any other queries regarding delivery please contact our Customer Services or telephone Tel: 01 677 4003

Returns Policy

If at any time, you would like to return a faulty, damaged, unwanted or incorrect product please contact our Consumer Service Advisors as you will need to obtain a returns reference number from them before you can return your item(s).

You will need to provide us with your IEHC order reference number plus a suitable date and address for our courier to collect the item(s).

Cancelling your order or returning no longer wanted items

Once you have placed your order you will be issued with an order number and an email confirmation. You can cancel from the day you placed the order up to 30 days after receiving the goods for any reason. We will refund the full amount paid to you within 14 days of the confirmed safe receipt of the returned goods. You will need to contact us first with your HC order reference number. Unless received damaged or faulty (see below) the items returned for refund must be received by us in a re-saleable condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. The product must not have been used. It should be complete with any accessories and/or free gifts received with the product and in its original packaging.

If the product returned is not in fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Please contact us or call: 01 667 4003.

Order shortages or items receive damaged

You must notify us of any items received damaged or items missing from an order within 3 days of receipt. Please contact us or call: 01 677 4003.

Faulty items

If you think your item is faulty please contact us or call: 01 677 4003.
The manufacturer’s product guarantee terms and conditions will apply. Your statutory rights will not be affected.